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Terms of Service
Last updated 2026-10-26
Acceptance of these terms
By creating an account or using Enthuzy, you agree to these Terms of Service, our Privacy Policy and our Platform Behavior Policy. Enthuzy is operated by Enthuzy Holdings, LLC, a California limited liability company. If you're using Enthuzy on behalf of an organization, you're agreeing on that organization's behalf and confirming you have authority to do so.
What Enthuzy is
Enthuzy is a platform for running events: ticketing, memberships, marketing, public pages, and audience communication, organized around "Sites" that organizers create and manage, and "personas" that individuals use to interact with those Sites and the wider platform.
Accounts
You're responsible for the accuracy of the information you provide and for maintaining the security of your account credentials. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account.
A Site's own responsibilities
If you create or manage a Site, you're responsible for the accuracy of the events, tickets, and content you publish, for complying with applicable laws governing your own events (including venue, safety, and refund-related obligations), and for how you use audience data collected through your Site, consistent with our Privacy Policy and applicable law.
Payments and fees
Payments for tickets, merchandise, memberships and donations are real payments processed by Stripe. Each Site connects its own Stripe account, and your payment goes directly to that Site's account: the Site is the seller, and Enthuzy never holds those funds or pays them out. Enthuzy deducts its platform fee on each transaction as shown in the Site's plan (as of this update 3% on the Free plan and 1% on Pro, with exceptions such as verified-charity events), in addition to Stripe's own processing fees, which are set and charged by Stripe. Pro subscriptions are billed by Stripe on a recurring basis and can be cancelled at any time. A Site sets its own refund policy for what it sells, and is responsible for honoring it. Fees are shown at checkout or on the Site's billing page, and we will give notice before changing them.
Tax documents and tax responsibility
Enthuzy offers an encrypted, access-controlled vault where a Site can store tax forms (such as W-9 and W-8BEN) and a reminder when someone's payments cross the US$600 mark. Enthuzy is a software facilitator: it does not give tax, legal or accounting advice and is not the employer or paying entity of record. A Site is solely responsible for verifying worker status, deciding its tax reporting obligations, collecting what it needs and filing any required forms (including IRS Form 1099) on time, and agrees to hold Enthuzy harmless from any tax liability, penalty or filing dispute arising from its payments.
Acceptable use
You agree to follow these rules, and our Platform Behavior Policy, which is part of these terms. You may not: break the law or use Enthuzy to help anyone else do so; pretend to be another person, act, organization, venue or Site, or sell tickets, take payments or collect information in someone else's name; run a scam or sell tickets you do not have the right to sell; threaten, harass, bully, stalk or dox anyone, or send unwanted messages; post hate speech, or attack or demean people because of race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability or another protected characteristic; share sexual content involving minors, or content that promotes violence, self-harm or terrorism; infringe someone else's intellectual property or privacy rights; send spam or unsolicited bulk messages; use deception to avoid Enthuzy's fees (for example, selling through Enthuzy's checkout and then asking buyers to pay you directly instead); create fake or duplicate accounts to avoid a suspension or a fee; scrape the platform, or probe, disrupt or gain unauthorized access to it or to other people's accounts; or submit scripts, code or other content meant to attack the platform or its users. Listing an event that is ticketed somewhere else, with a link to the real seller, is fine. Which rule applies is our judgment, made in good faith, and we look at context and intent.
Content and intellectual property
You retain ownership of content you upload or create on Enthuzy (event details, profile content, messages, uploaded files). You grant us a license to host, display, and transmit that content as needed to operate the platform. The Enthuzy platform itself, its design, code, and branding, remains our property.
AI writing help
If you use AI writing help, the text you ask it to rewrite (for example an event description), your Site's brand voice setting and your instruction are sent to the model to produce a suggestion. By default that is a model hosted on Amazon Bedrock; if you add your own AI provider key, it is sent to that provider instead, under their terms and charges. We don't send anything else from your account, we count requests (not their content) to apply the monthly allowance, and you review every suggestion before using it. Don't include personal data you don't want processed this way.
Third-party services
Enthuzy relies on third-party services to operate, such as payment processing (Stripe), hosting, email and SMS delivery, file storage, AI, and nearby-places lookups. The current list is published on our Trust Center. Some travel links in the Companion app are affiliate links with partners such as Aviasales, Klook and Booking.com; if you book through one, Enthuzy may earn a commission at no extra cost to you, and the page says so. Services a Site connects itself (for example its own Stripe, SMS, AI, Facebook/Instagram, Etsy or Shopify account) are governed by that provider's own terms, and the Site is responsible for that relationship.
Text messages (SMS)
A Site may offer to send you recurring event text messages if you opt in with your mobile number and agree to receive them. Consent is not a condition of any purchase. Message frequency is up to 4 messages per month, and message and data rates may apply. Reply STOP at any time to cancel (you will get one confirmation text), or HELP for help; you can also use the opt-out link in any message or write to the Site's help address. Carriers are not liable for delayed or undelivered messages. How we handle your number is described in our Privacy Policy.
Termination
You can stop using Enthuzy and request account deletion at any time. We may warn, restrict, suspend or terminate an account, take down content, and take a Site offline (which stops ticket sales on it) if you break these terms or the Platform Behavior Policy, or to protect people or the platform. Suspensions can be for 30 days, 45 days, 365 days, or with no end date, depending on how serious the break is and any history of earlier breaks. For serious breaks (for example fraud, threats, or a repeated attempt to submit harmful code) we may suspend immediately, and your Site billing is paused while you are suspended. We tell you by email what rule was broken and what it means, except where the law or safety requires otherwise. Creating a new account to get around a suspension is itself a break of these terms, and we may suspend the new account.
Reports, review and appeals
Anyone can report a profile, Site, event, message or sale from the Report links across Enthuzy, with or without an account. We review reports by hand, keep what was reported as it looked at the time (including account details, the page, Sites and events involved, and any related order totals) so it can be checked even if it is changed or deleted, and tell the person who reported whether we took action, without sharing the details. We never tell the person reported who made a report. We also use automated tools to flag things for a person to review, such as look-alike Site names, certain words and phrases, and attempts to submit code; a flag alone is not a finding. If you try to submit banned language (hate speech, harassment or threats), it is not saved, you see a warning, and your account is flagged; repeated attempts will likely result in a ban. The one automatic exception is a second attempt to submit harmful code, which suspends the account automatically until a person reviews it. If you think a decision was wrong, reply to the email we sent or write to legal@enthuzy.com within 30 days; a different person will look again, and we will lift the action if we got it wrong. We keep report evidence and decisions for as long as needed to enforce these terms, handle disputes and meet legal duties, then delete it.
Disclaimers and limitation of liability
Enthuzy is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, Enthuzy is not liable for indirect, incidental, or consequential damages arising from your use of the platform, and our total liability for any claim is limited to the amount you paid us, if any, in the twelve months before the claim arose.
Governing law
These terms are governed by the laws of the State of California, without regard to its conflict of law principles.
Changes to these terms
We may update these terms from time to time. We'll update the date below when we do; material changes will be communicated through the platform.
Contact us
Questions about these terms? Reach us at the contact address below.
Contact: legal@enthuzy.com
Enthuzy Holdings, LLC, 1968 S. Coast Hwy #6079, Laguna Beach, CA 92651